COVID-19 resident FAQs, rent payment & assistance, unemployment

COVID-19 resident FAQs, rent payment & assistance options, employment resources & more

As Coronavirus cases surge in Colorado, a statewide stay-at-home order was issued on Wednesday. Denver bars and restaurants will halt dine-in services until May 11 and businesses deemed “nonessential” must close until April 30.

These are stressful, uncertain times for all of us as we navigate this rapidly evolving situation caused by COVID-19. We understand the magnitude of the issues our residents face with unemployment and financial stability, and are working with building owners to provide as much assistance as possible to residents.

Along with a Cornerstone rent payment deferment program, here are a few additional resources for residents to utilize during this unprecedented time, from rent assistance to finding work.

DENVERITE: Denver’s stay at home order — A quick guide to where you can and can’t go


Your rent pays for a multitude of things, from maintenance and housekeeping to taxes, insurance, utilities and loan payments. What’s leftover goes to building owners, who also face uncertainty and financial challenges during the time. While we acknowledge some renters need assistance, paying rent is still a crucial, foundational piece of the housing ecosystem. Cornerstone building owners are keeping reserves to help out the renters in dire need during this pandemic — we are all in this together.

In response to the far-reaching economic impacts of COVID-19, Cornerstone implements the following changes for April 2020:

• Waive late fees for all residents

• Accept partial payments via RENTCafe online resident portal throughout the month

If more assistance to pay rent is needed, Cornerstone will offer a rent payment deferment plan to residents who lost their job and can verify unemployment with an application for unemployment benefits submitted through the Colo. Dep. of Labor and Employment. The rent payment deferment plan can be applied to the month of April OR May 2020.

Qualification for Rent Payment: 
• Resident must provide proof of submitted claim for unemployment through the Dept. of Labor &  Employment

• Email with your name, building, unit number and proof of unemployment claim. Please indicate for which month you would like to defer payment (April OR May)

• Once this information is received, the Cornerstone team will draft a rent payment deferment addendum

• This addendum must be signed by ALL leaseholders

If you have any questions on the process, please send an email to


This is an extensive list of resources available to Colorado residents who may be struggling to pay rent because of the Coronavirus.

Organizations on the list are broken down by state, state nonprofit, county and city resources. From federal to city resources, there are many options available to residents during this time.


If you are looking for work and to supplement income, there are various employers hiring in health care, grocery store and delivery sectors — register at for more information.

You can file a wage claim to recover wages if you haven’t been paid for any hours worked. Note: due to staff working remotely due to the impacts of the Coronavirus, the best way to file a wage claim online is to send an email:

MORE INFO: How to file a wage claim

There are unemployment benefits available to residents who have lost a job due to the Coronavirus. People who are independent contractors, 1099 workers or self-employed may not be eligible to file a claim. To see if you qualify, check the common unemployment questions in the FAQs — Am I eligible for unemployment benefits if….?

To help with the volume of unemployment claims Colorado is receiving, The Dept. of Labor and Employment created a system to file unemployment claims. 

If you need to file an unemployment claim and your last name:

-Begins with the letter A – M: file a claim on Sunday, Tuesday, Thursday, or Saturday after 12 PM

-Begins with the letter N – Z: file a claim on Monday, Wednesday, Friday or Saturday before 12 PM

Resources for workers: unemployment insurance benefits, paid sick leave, wage claims, more

Resources for employers: alternatives to laying off employees, rapid response, unemployment insurance, more



Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Denver Public Health 

Colo. Dept. of Public Health & Environment: Information on the Outbreak of Coronavirus Disease 2019 (COVID-19)

WATCH: Coronavirus (COVID-19) preventative tips & information 

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